Frequently Asked Questions
Frequently Asked Questions
Products FAQ
Got questions about the products we carry? Learn about our authenticity guarantee, how to find expiry dates, how to submit a review and earn loyalty points, and browse our full list of nearly 400 brands.
Read moreReturns & Refunds FAQ
Got a question about returns or refunds? Learn about Pupsik's 30-day return policy, how refunds are issued as store credits, what items cannot be returned, and how to handle defective or damaged products.
Read moreVIP Membership, Loyalty Rewards FAQ
Find out how Pupsik's VIP and VVIP membership works, including spend thresholds, discount benefits, reward points, and how discounts are applied.
Read morePayments, Credits & Discount Codes FAQ
Find out about payment methods, gift cards, voucher codes, and store credits when shopping at Pupsik.sg.
Read moreOrders FAQ
Got questions about your Pupsik order? Find answers on order confirmation, amendments, cancellations, gift messages, and more.
Read moreShipping & Delivery FAQ
Got questions about shipping? Find out about Pupsik's delivery charges, next-day courier options, same-day self-collection, and order tracking — all in one place.
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