Frequently Asked Questions
Frequently Asked Questions
Products FAQ
Got questions about the products we carry? Learn about our authenticity guarantee, how to find expiry dates, how to submit a review and earn loyalty points, and browse our full list of nearly 400 brands.
Read moreReturns & Refunds FAQ
Got a question about returns or refunds? Learn about Pupsik's 30-day return policy, how refunds are issued as store credits, what items cannot be returned, and how to handle defective or damaged products.
Read moreVIP Membership, Loyalty Rewards FAQ
Find out how Pupsik's VIP and VVIP membership works, including spend thresholds, discount benefits, reward points, and how discounts are applied.
Read morePayments, Credits & Discount Codes FAQ
Find out about payment methods, gift cards, voucher codes, and store credits when shopping at Pupsik.sg.
Read moreOrders FAQ
Got questions about your Pupsik order? Find answers on order confirmation, amendments, cancellations, gift messages, and more.
Read moreShipping & Delivery FAQ
Got questions about shipping? Find out about Pupsik's delivery charges, next-day courier options, same-day self-collection, and order tracking — all in one place.
Read moreChoosing Globber Scooter for your child age
Globber offers the broadest range of 3-wheel scooters, which can make it challenging to select the right model. Use these tips to help you decide: 1) For very young kids, below the age of 2, your only choice are Go-Up models, which allow parents to push the scooter while the child is pretending to steer it! Kids will grow out of these fast, and then they can be converted to a standard 3-wheel scooter. 2) If your child is 2y+, go for the Junior version. Some jump directly into Primo versions, but be aware that these are heavier, so they might be too large for a 2-year-old child. 3) 3-4y - this is the ideal age for Primo size scooters! 4) By 5-6 years, Primo can barely be used, and you need to progress to the Master scooter. Resist the temptation to jump to Ultimum ones, as many find them too large and heavy 5) 9y+ is the appropriate age for the Ultimum version. Yes, min age is 5y, but trust us, at 5y, Master version is more suitable!
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